Return and Refund Policy

Return and Refund Policy of www.bluelotusaroma.com
Last updated: January 2, 2025

Thank you for shopping at Blue Lotus Aroma. If, for any reason, you are not completely satisfied with your purchase, please review our policy below.

1. Interpretation & Definitions

Interpretation

Words with initial capitals have special meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

Company (“the Company”, “We”, “Us” or “Our”) refers to Ceylon Gift Export (Pvt) Ltd.
Goods are the items offered for sale on the Site.
Orders mean your requests to purchase Goods from us.
Service refers to our website and online store.
Website refers to www.bluelotusaroma.com, accessible at https://www.bluelotusaroma.com.
You means the individual or legal entity accessing or using the Service.

2. Your Order Cancellation Rights

You may cancel your Order within 30 days of receipt, for any reason, by sending us a clear statement of your decision to cancel. To do so, please email:

Once we receive the returned Goods, we will reimburse you no later than 14 days—using the same payment method you originally used—without any fees.

3. Conditions for Returns

To be eligible for a return, please ensure that:

The Goods were purchased within the last 30 days.
The Goods are in their original, unopened packaging.

Non‑returnable items:

Custom‑made or clearly personalized Goods.
Perishable items or those past their expiry date.
Goods unsealed for health or hygiene reasons.
Goods inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet these conditions. Only regular‑priced Goods are refundable; sale items cannot be refunded unless required by law.

4. Returning Goods

You are responsible for shipping costs and risks when returning Goods. Please send returns to:

We recommend using an insured, trackable mail service. We cannot issue a refund until we receive either the Goods or proof of delivery.

5. Gifts

If the Goods were marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return value. A gift certificate will be emailed once we receive the returned product.
If the gift giver ordered and received the Goods first, any refund will be issued to them.

6. Contact Us

For questions about returns or refunds, please contact:

We aim to respond within one business day (excluding public holidays).

7. Payment Methods

We accept Visa, MasterCard, American Express and Amazon Pay.
All major credit/debit cards are processed securely via Stripe.

8. Shipping

We ship to your billing or registered address—please ensure it’s correct before paying.
Orders are dispatched within 1–3 business days after payment.
Carriers: UPS, FedEx, Aramex, USPS or EMS (with tracking).
Delivery times vary by destination and customs processing.
International buyers are responsible for any import duties, taxes or fees.